Shipping policy

1. Shipping Locations

We currently ship from the United States to all provinces and cities in Vietnam.

2. Processing Time

All orders are processed within 2–4 business days.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

3. Shipping Time

Estimated delivery time to Vietnam: 7–14 business days (depending on the destination and customs processing).

Please note: Delays may occur due to customs clearance or unforeseen circumstances.

4. Terms and Conditions

Covers the rules of using your website or store. It limits your liability and protects your intellectual property.

Includes:

User responsibilities

Use of site content

Limitations of liability

Termination of user accounts

Governing law

5. Payment Policy

Explains what forms of payment are accepted and any billing details the customer should know.

Includes:

Accepted payment methods (credit card, PayPal, etc.)

Currency

Recurring billing (if applicable)

Payment security information

6. Customer Service / Contact Policy

Lets customers know how they can reach out to your team and what to expect in terms of response time and support.

Includes:

Contact methods (email, chat, phone)

Business hours

Response time

Language(s) supported